Communications With The Tenant

Handling interactions with a tenant in Rockingham County

One of the most important services that a property management professional in Rockingham County performs is providing a level of separation between the renter and the property owner. The best practice is for the rental investor to deny any direct contact with the renter. Important tip for owners: never share your contact information with the renter.

Renters in Rockingham County typically ask to change lease provisions, or make other special requests. The property management professional knows the rules and knows why the rules are there. A renter can ambush an uniformed landlord at a moment of weakness causing the owner to give into a request that is against the landlord's own interests.

The consequence of giving into a seemingly simple favor can be disastrous. Furthermore, once the tenant believes there is a higher authority to appeal to, the renter will appeal all matters to the rental investor, which cost the property owner time and effort.

Renters will use contact with the owner to build a personal relationship with the property owner. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a landlord at odd hours or with various requests.


We're paid to be your defend the landlord's interests. It's harder to achieve that goal when the tenant is going to ask the property owner to overrule our work.