Communications With The Tenant

Managing interactions with a renter in Chester Gap

One of the most critical duties that your property management professional in Chester Gap performs is providing a level of separation between the tenant and the landlord. The best practice is for the rental investor to avoid any direct contact with the renter. Important advice for rental investors: avoid sharing your contact information with the renter.

Tenants in Chester Gap typically ask to bend lease provisions, or ask for other special requests. The property manager knows the rules and knows why the lease provisions exist. A tenant can ambush an uniformed rental investor at a moment of weakness causing the property owner to give into a request that is counter to the property owner's own interests.

The consequence of acceding to a seemingly simple request can be disastrous. Furthermore, once the tenant believes there is an opportunity to appeal, the tenant will take every question to the owner, which cost the rental investor time and effort.

Tenants will use contact with the property owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at odd hours or with unreasonable requests.


We're paid to be your protect the owner's interests. It's more difficult to do that job when the renter is going to ask the landlord to second-guess our work.