Communications With The Tenant

Handling interactions with a renter in Castleton

One of the important services that any property manager in Castleton performs is providing a level of separation between the renter and the owner. The best practice is for the landlord to avoid any direct contact with the renter. Important tip for landlords: avoid sharing your contact information with the renter.

Tenants in Castleton often ask to break rules, or make other special requests. The property manager knows the lease and knows why the rules are there in the first place. A renter can ambush an uniformed landlord at a moment of ignorance causing the property owner to give into a request that is against the property owner's own interests.

The result of acceding to what appears to be simple request can be disastrous. Furthermore, once the tenant believes there is a higher authority to appeal to, the tenant will take all matters to the rental investor, which cost the property owner time and effort.

Tenants will use contact with the owner to build a personal relationship with the owner. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at unreasonable hours or with unreasonable requests.


We're paid to be your defend the landlord's interests. It's more difficult to achieve that goal when the renter is going to ask the property owner to second-guess our work.