Communications With The Tenant

Managing interactions with a tenant in Castleton

One of the most important services that a property management professional in Castleton performs is providing a level of separation between the renter and the landlord. The best practice is for the landlord to avoid any direct contact with the renter. Important tip for landlords: never share your contact information with the renter.

Renters in Castleton may ask to bend lease provisions, or ask for other special requests. The property manager knows the lease and knows why the rules are there in the first place. A tenant can ambush an uniformed owner at a moment of weakness causing the property owner to give into a request that is against the landlord's own interests.

The result of acceding to what appears to be simple request can be a disaster in the long run. Furthermore, once the renter believes there is an opportunity to appeal, the renter will appeal every question to the owner, which cost the owner time and effort.

Renters will use contact with the landlord to build a personal relationship with the owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a landlord at strange hours or with unreasonable requests.


We're paid to be your protect the property owner's interests. It's more difficult to achieve that goal when the renter is going to ask the owner to overrule our work.