Communications With The Tenant

Managing interactions with a tenant in Springfield

One of the most important duties that any property manager in Springfield performs is providing a level of separation between the renter and the landlord. The best practice is for the property owner to avoid any direct contact with the tenant. Important advice for rental investors: never share your contact information with the renter.

Tenants in Springfield typically ask to change lease provisions, or ask for other special requests. The property manager knows the lease and knows why the rules exist. A renter can ambush an uniformed owner at a moment of weakness causing the rental investor to give into a request that is counter to the landlord's own interests.

The result of acceding to what appears to be simple request can be a disaster in the long run. Furthermore, once the renter knows there is an opportunity to appeal, the tenant will appeal every question to the rental investor, which cost the property owner time and effort.

Tenants will use contact with the owner to build a personal relationship with the owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a property owner at odd hours or with crazy requests.


We're paid to be your protect the rental investor's interests. It's more difficult to do that job when the renter is going to ask the property owner to second-guess our work.