Communications With The Tenant

One of the important duties that a property management professional in Stratton House performs is providing a level of separation between the renter and the rental investor. The best practice is for the property owner to deny any direct contact with the tenant. Important tip for owners: never share your contact information with the renter.

Tenants in Stratton House may ask to break rules, or ask for other special requests. The property manager knows the rules and knows why the lease provisions are there. A tenant can catch an uniformed rental investor at a moment of ignorance causing the rental investor to give into a request that is counter to the rental investor's own interests.

The result of giving into a seemingly simple request can be a disaster in the long run. Furthermore, once the renter believes there is a higher authority to appeal to, the renter will appeal every question to the owner, which cost the property owner time and effort.

Renters will use contact with the property owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a property owner at unreasonable hours or with crazy requests.

 

We're paid to be your defend the rental investor's interests. It's harder to do that job when the tenant is going to ask the owner to overrule our work.