Communications With The Tenant

One of the most critical services that any property management professional in Cooper Court performs is providing a level of separation between the renter and the owner. The best practice is for the landlord to deny any direct contact with the tenant. Important tip for rental investors: never share your contact information with the tenant.

Tenants in Cooper Court typically ask to change rules, or ask for other special requests. The property manager knows the lease and knows why the rules are there. A renter can catch an uniformed landlord at a moment of weakness causing the owner to give into a request that is counter to the landlord's own interests.

The consequence of acceding to what appears to be simple favor can be a disaster in the long run. Furthermore, once the tenant knows there is an opportunity to appeal, the renter will appeal all matters to the landlord, which cost the owner time and effort.

Tenants will use contact with the property owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at unreasonable hours or with crazy requests.

 

We're paid to be your defend the owner's interests. It's more difficult to do that job when the renter is going to ask the landlord to overrule our work.