Communications With The Tenant

One of the most critical services that any property manager in Continental performs is providing a level of separation between the renter and the landlord. The best practice is for the rental investor to avoid any direct contact with the tenant. Important advice for rental investors: never share your contact information with the renter.

Tenants in Continental often ask to break rules, or make other special requests. The property management professional knows the rules and knows why the rules are there in the first place. A tenant can catch an uniformed rental investor at a moment of weakness causing the landlord to give into a request that is against the property owner's own interests.

The consequence of giving into what appears to be simple request can be a disaster in the long run. Furthermore, once the renter knows there is an opportunity to appeal, the tenant will appeal all matters to the property owner, which cost the owner time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the landlord. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at odd hours or with various requests.

 

We're paid to be your protect the property owner's interests. It's harder to do that job when the renter is going to ask the landlord to overrule our work.