Nesbitt Realty is the recipient of numerous awards and recognitions. We were named by Trulia as being a member of the top 1% of Realtors in 2014. For exemplary customer satisfaction, Nesbitt Realty have received the Super Service Award from Angie’s List members. We are members of the National Association of Realtors, the Virginia Association of Realtors and the Northern Virginia Association of Realtors. We are members of the National Association of Residential Property Managers. Our agents have obtained sales recognitions for multi-million dollar sales production. Member of our team have achieved important accreditations such as Accredited Buyer Representative (ABR) and Certified Distress Property Expert (CPDE).
Last time we checked, Nesbitt Realty some poor reviews on Yelp. This is despite the fact that we have received numerous awards for customer service and client satisfaction. How do those two square with one another?
The short story is that at the end of a lease, most people part ways in a friendly and business-like manner. But sometimes, there is turmoil. Some tenants don’t clean up after themselves or they damage the property they were renting. Even more rarely, a landlord wants us to withhold more money than the landlord is owed. No matter who is at fault, Nesbitt Realty does not profit or gain anything from the mess. But no matter who is at fault the person who loses money blames Nesbitt Realty.
We love returning deposit money to tenants. We hate charging late fees. But it’s our experience that when a lease ends and a tenant gets his deposit returned in full, he doesn’t take a moment to leave a positive review. But every single tenant that thinks Nesbitt Realty ripped him off (we don’t rip anyone off) leaves a bad review.
It also happens that when we have a place listed for rent, we get multiple applications. When that happens the landlord can only choose one applicant. The applicants that don’t get selected sometimes get angry. They think that we somehow benefit from just picking one tenant. We’d love to rent to everyone, but that’s not how things work.
If you are a landlord this is a big heads-up about what kind of people that we will shield you from. 2% to 4% of the people we have to deal with are difficult, unreasonable people. We do our best to avoid unreasonable people but sometimes they slip by.
If you’ve had a positive experience with us, we’d very much appreciate you letting others know.