Communications With The Tenant

One of the most important services that any property management professional in Features performs is providing a level of separation between the tenant and the rental investor. The best practice is for the rental investor to deny any direct contact with the tenant. Important tip for landlords: avoid sharing your contact information with the renter.

Renters in Features often ask to change lease provisions, or ask for other special requests. The property management expert knows the rules and knows why the lease provisions are there. A tenant can catch an uniformed landlord at a moment of ignorance causing the landlord to give into a request that is counter to the owner's own interests.

The consequence of giving into a seemingly simple request can be disastrous. Furthermore, once the tenant believes there is an opportunity to appeal, the tenant will take all matters to the landlord, which cost the property owner time and effort.

Renters will use contact with the landlord to build a personal relationship with the property owner. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at unreasonable hours or with various requests.

 

We're paid to be your protect the landlord's interests. It's more difficult to achieve that goal when the tenant is going to ask the property owner to overrule our work.