Communications With The Tenant

One of the most critical duties that a property management professional in J C Biller performs is providing a level of separation between the renter and the landlord. The best practice is for the rental investor to avoid any direct contact with the renter. Important tip for landlords: never share your contact information with the tenant.

Tenants in J C Biller typically ask to change rules, or ask for other special requests. The property manager knows the lease and knows why the rules are there in the first place. A tenant can catch an uniformed rental investor at a moment of weakness causing the landlord to grant a request that is counter to the owner's own interests.

The result of giving into a seemingly simple request can be disastrous. Furthermore, once the tenant knows there is a higher authority to appeal to, the tenant will appeal every question to the property owner, which cost the owner time and effort.

Renters will use contact with the landlord to build a personal relationship with the property owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a property owner at odd hours or with various requests.

 

We're paid to be your protect the property owner's interests. It's harder to achieve that goal when the renter is going to ask the rental investor to overrule our work.