Communications With The Tenant

One of the primary duties that any property management professional in Downtown performs is providing a level of separation between the tenant and the owner. The best practice is for the owner to avoid any direct contact with the tenant. Important advice for rental investors: never share your contact information with the renter.

Renters in Downtown often ask to bend lease provisions, or ask for other special requests. The property manager knows the lease and knows why the rules are there. A tenant can catch an uniformed rental investor at a moment of ignorance causing the rental investor to grant a request that is against the rental investor's own interests.

The result of acceding to what appears to be simple favor can be a disaster in the long run. Furthermore, once the renter believes there is an opportunity to appeal, the renter will appeal every question to the rental investor, which cost the owner time and effort.

Tenants will use contact with the owner to build a personal relationship with the owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a property owner at strange hours or with crazy requests.

 

We're paid to be your defend the property owner's interests. It's harder to achieve that goal when the tenant is going to ask the rental investor to overrule our work.