Communications With The Tenant

One of the important duties that any property manager in Hawthorne_village performs is providing a level of separation between the renter and the owner. The best practice is for the property owner to avoid any direct contact with the renter. Important advice for rental investors: never share your contact information with the tenant.

Tenants in Hawthorne_village will often ask to change lease provisions, or ask for other special requests. The property manager knows the lease and knows why the rules are there. A renter can catch an uniformed owner at a moment of weakness causing the owner to grant a request that is counter to the rental investor's own interests.

The result of acceding to what appears to be simple request can be a disaster in the long run. Furthermore, once the renter believes there is a higher authority to appeal to, the renter will take all matters to the property owner, which cost the owner time and effort.

Renters will use contact with the property owner to build a personal relationship with the property owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a rental investor at odd hours or with crazy requests.

 

We're paid to be your protect the owner's interests. It's harder to do that job when the renter is going to ask the owner to second-guess our work.