Communications With The Tenant

One of the primary duties that any property management professional in Westbriar Plaza performs is providing a level of separation between the renter and the landlord. The best practice is for the owner to avoid any direct contact with the renter. Important tip for rental investors: never share your contact information with the renter.

Renters in Westbriar Plaza often ask to break rules, or make other special requests. The property manager knows the rules and knows why the rules are there. A renter can catch an uniformed landlord at a moment of ignorance causing the owner to grant a request that is counter to the rental investor's own interests.

The result of acceding to what appears to be simple favor can be a disaster in the long run. Furthermore, once the renter knows there is a higher authority to appeal to, the tenant will appeal all matters to the owner, which cost the property owner time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the property owner. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at odd hours or with various requests.

 

We're paid to be your protect the owner's interests. It's more difficult to do that job when the tenant is going to ask the rental investor to second-guess our work.