Communications With The Tenant

One of the most critical duties that a property management professional in Lee Brooke performs is providing a level of separation between the tenant and the owner. The best practice is for the property owner to avoid any direct contact with the renter. Important advice for property owners: avoid sharing your contact information with the renter.

Renters in Lee Brooke will often ask to bend rules, or make other special requests. The property manager knows the lease and knows why the lease provisions are there in the first place. A renter can catch an uniformed landlord at a moment of ignorance causing the owner to grant a request that is against the rental investor's own interests.

The result of acceding to what appears to be simple request can be a disaster in the long run. Furthermore, once the tenant knows there is an opportunity to appeal, the tenant will take every question to the rental investor, which cost the property owner time and effort.

Tenants will use contact with the landlord to build a personal relationship with the property owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at unreasonable hours or with various requests.

 

We're paid to be your defend the landlord's interests. It's harder to achieve that goal when the tenant is going to ask the owner to second-guess our work.