Communications With The Tenant

One of the primary services that any property management professional in Polo Fields performs is providing a level of separation between the renter and the owner. The best practice is for the landlord to deny any direct contact with the tenant. Important advice for landlords: never share your contact information with the tenant.

Tenants in Polo Fields typically ask to break rules, or make other special requests. The property management professional knows the lease and knows why the rules exist. A renter can catch an uniformed property owner at a moment of weakness causing the rental investor to grant a request that is counter to the rental investor's own interests.

The result of giving into a seemingly simple favor can be disastrous. Furthermore, once the tenant knows there is a higher authority to appeal to, the tenant will appeal all matters to the owner, which cost the property owner time and effort.

Renters will use contact with the landlord to build a personal relationship with the rental investor. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at odd hours or with unreasonable requests.

 

We're paid to be your defend the rental investor's interests. It's harder to do that job when the renter is going to ask the rental investor to overrule our work.