Communications With The Tenant

One of the most important duties that any property management expert in Discovery Square performs is providing a level of separation between the tenant and the rental investor. The best practice is for the owner to avoid any direct contact with the tenant. Important advice for property owners: never share your contact information with the renter.

Tenants in Discovery Square typically ask to bend rules, or ask for other special requests. The property manager knows the lease and knows why the rules exist. A renter can ambush an uniformed landlord at a moment of ignorance causing the rental investor to grant a request that is counter to the owner's own interests.

The consequence of giving into what appears to be simple request can be a disaster in the long run. Furthermore, once the renter knows there is a higher authority to appeal to, the renter will appeal all matters to the property owner, which cost the property owner time and effort.

Renters will use contact with the rental investor to build a personal relationship with the property owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at strange hours or with crazy requests.

 

We're paid to be your defend the landlord's interests. It's more difficult to do that job when the tenant is going to ask the rental investor to overrule our work.