Communications With The Tenant

One of the primary services that any property management expert in Features performs is providing a level of separation between the renter and the rental investor. The best practice is for the owner to deny any direct contact with the tenant. Important tip for rental investors: never share your contact information with the tenant.

Tenants in Features may ask to change lease provisions, or make other special requests. The property management expert knows the lease and knows why the rules are there in the first place. A tenant can catch an uniformed rental investor at a moment of weakness causing the landlord to give into a request that is counter to the property owner's own interests.

The result of acceding to what appears to be simple request can be a disaster in the long run. Furthermore, once the renter knows there is a higher authority to appeal to, the tenant will take every question to the rental investor, which cost the owner time and effort.

Tenants will use contact with the owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at odd hours or with various requests.

 

We're paid to be your protect the landlord's interests. It's harder to do that job when the renter is going to ask the property owner to overrule our work.