Communications With The Tenant

One of the most critical duties that any property management professional in None_noted performs is providing a level of separation between the tenant and the property owner. The best practice is for the owner to avoid any direct contact with the renter. Important advice for property owners: avoid sharing your contact information with the renter.

Tenants in None_noted typically ask to change rules, or ask for other special requests. The property manager knows the rules and knows why the rules are there. A renter can ambush an uniformed rental investor at a moment of ignorance causing the owner to grant a request that is against the owner's own interests.

The consequence of giving into a seemingly simple favor can be disastrous. Furthermore, once the renter knows there is an opportunity to appeal, the tenant will take every question to the owner, which cost the rental investor time and effort.

Renters will use contact with the rental investor to build a personal relationship with the property owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a landlord at unreasonable hours or with various requests.

 

We're paid to be your defend the landlord's interests. It's more difficult to achieve that goal when the tenant is going to ask the landlord to overrule our work.