Communications With The Tenant

One of the most critical services that a property manager in Highlands performs is providing a level of separation between the renter and the rental investor. The best practice is for the landlord to avoid any direct contact with the tenant. Important advice for owners: never share your contact information with the tenant.

Tenants in Highlands will often ask to bend rules, or make other special requests. The property manager knows the rules and knows why the rules are there in the first place. A renter can ambush an uniformed property owner at a moment of weakness causing the rental investor to give into a request that is against the rental investor's own interests.

The consequence of giving into a seemingly simple favor can be disastrous. Furthermore, once the renter knows there is an opportunity to appeal, the renter will take every question to the landlord, which cost the property owner time and effort.

Renters will use contact with the rental investor to build a personal relationship with the landlord. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at strange hours or with unreasonable requests.

 

We're paid to be your protect the rental investor's interests. It's more difficult to achieve that goal when the tenant is going to ask the rental investor to overrule our work.