Communications With The Tenant

One of the primary duties that any property management expert in Old Town Commons performs is providing a level of separation between the tenant and the rental investor. The best practice is for the landlord to deny any direct contact with the renter. Important advice for rental investors: never share your contact information with the tenant.

Tenants in Old Town Commons often ask to bend lease provisions, or make other special requests. The property management professional knows the rules and knows why the lease provisions are there. A tenant can ambush an uniformed property owner at a moment of weakness causing the property owner to grant a request that is counter to the owner's own interests.

The consequence of acceding to a seemingly simple favor can be a disaster in the long run. Furthermore, once the renter believes there is an opportunity to appeal, the tenant will appeal all matters to the rental investor, which cost the property owner time and effort.

Renters will use contact with the rental investor to build a personal relationship with the property owner. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a landlord at strange hours or with unreasonable requests.

 

We're paid to be your defend the landlord's interests. It's harder to do that job when the tenant is going to ask the landlord to overrule our work.