Communications With The Tenant

One of the most important services that any property manager in Kensington Courts performs is providing a level of separation between the tenant and the landlord. The best practice is for the property owner to avoid any direct contact with the renter. Important advice for property owners: avoid sharing your contact information with the tenant.

Tenants in Kensington Courts will often ask to change lease provisions, or make other special requests. The property manager knows the lease and knows why the rules exist. A tenant can catch an uniformed rental investor at a moment of ignorance causing the rental investor to give into a request that is against the property owner's own interests.

The consequence of acceding to what appears to be simple request can be disastrous. Furthermore, once the tenant knows there is an opportunity to appeal, the renter will take all matters to the landlord, which cost the landlord time and effort.

Renters will use contact with the property owner to build a personal relationship with the owner. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at strange hours or with crazy requests.

 

We're paid to be your protect the property owner's interests. It's more difficult to achieve that goal when the renter is going to ask the landlord to second-guess our work.