Communications With The Tenant

One of the primary duties that your property management expert in Features performs is providing a level of separation between the tenant and the rental investor. The best practice is for the landlord to deny any direct contact with the tenant. Important tip for rental investors: never share your contact information with the renter.

Tenants in Features typically ask to break lease provisions, or ask for other special requests. The property management professional knows the rules and knows why the rules exist. A tenant can catch an uniformed rental investor at a moment of ignorance causing the landlord to grant a request that is counter to the property owner's own interests.

The consequence of giving into a seemingly simple favor can be disastrous. Furthermore, once the renter knows there is an opportunity to appeal, the renter will take every question to the landlord, which cost the property owner time and effort.

Renters will use contact with the landlord to build a personal relationship with the rental investor. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a rental investor at odd hours or with various requests.

 

We're paid to be your protect the rental investor's interests. It's harder to do that job when the tenant is going to ask the property owner to second-guess our work.