Communications With The Tenant

One of the most critical duties that any property management expert in Fieldstone performs is providing a level of separation between the tenant and the owner. The best practice is for the owner to deny any direct contact with the tenant. Important advice for rental investors: avoid sharing your contact information with the tenant.

Tenants in Fieldstone typically ask to break lease provisions, or ask for other special requests. The property management professional knows the rules and knows why the rules exist. A tenant can catch an uniformed owner at a moment of ignorance causing the landlord to give into a request that is against the rental investor's own interests.

The result of acceding to a seemingly simple favor can be a disaster in the long run. Furthermore, once the tenant believes there is a higher authority to appeal to, the tenant will take all matters to the landlord, which cost the property owner time and effort.

Tenants will use contact with the owner to build a personal relationship with the owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at strange hours or with various requests.

 

We're paid to be your protect the property owner's interests. It's harder to do that job when the tenant is going to ask the owner to overrule our work.