Communications With The Tenant

One of the primary services that your property management expert in Features performs is providing a level of separation between the tenant and the property owner. The best practice is for the owner to avoid any direct contact with the tenant. Important tip for owners: avoid sharing your contact information with the renter.

Renters in Features will often ask to bend rules, or make other special requests. The property management expert knows the lease and knows why the lease provisions are there. A tenant can catch an uniformed property owner at a moment of weakness causing the landlord to give into a request that is against the rental investor's own interests.

The result of giving into what appears to be simple favor can be disastrous. Furthermore, once the tenant believes there is a higher authority to appeal to, the renter will appeal every question to the property owner, which cost the landlord time and effort.

Tenants will use contact with the landlord to build a personal relationship with the landlord. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at strange hours or with crazy requests.

 

We're paid to be your defend the landlord's interests. It's harder to do that job when the renter is going to ask the property owner to second-guess our work.