Communications With The Tenant

One of the most important services that a property management professional in Features performs is providing a level of separation between the tenant and the rental investor. The best practice is for the owner to avoid any direct contact with the renter. Important advice for rental investors: avoid sharing your contact information with the tenant.

Renters in Features often ask to bend lease provisions, or ask for other special requests. The property manager knows the lease and knows why the rules are there in the first place. A renter can catch an uniformed landlord at a moment of ignorance causing the landlord to grant a request that is against the landlord's own interests.

The result of acceding to a seemingly simple favor can be a disaster in the long run. Furthermore, once the tenant knows there is a higher authority to appeal to, the tenant will take all matters to the rental investor, which cost the property owner time and effort.

Renters will use contact with the rental investor to build a personal relationship with the property owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a rental investor at strange hours or with unreasonable requests.

 

We're paid to be your defend the owner's interests. It's more difficult to achieve that goal when the tenant is going to ask the owner to second-guess our work.