Communications With The Tenant

One of the most critical duties that your property management professional in Lake Montclair performs is providing a level of separation between the renter and the rental investor. The best practice is for the owner to deny any direct contact with the tenant. Important advice for owners: never share your contact information with the tenant.

Renters in Lake Montclair will often ask to bend lease provisions, or ask for other special requests. The property management expert knows the lease and knows why the rules are there in the first place. A renter can catch an uniformed owner at a moment of weakness causing the rental investor to grant a request that is counter to the property owner's own interests.

The consequence of giving into a seemingly simple request can be disastrous. Furthermore, once the tenant knows there is a higher authority to appeal to, the tenant will appeal all matters to the rental investor, which cost the property owner time and effort.

Tenants will use contact with the property owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a property owner at odd hours or with crazy requests.

 

We're paid to be your protect the property owner's interests. It's more difficult to do that job when the renter is going to ask the property owner to second-guess our work.