Communications With The Tenant

One of the most important services that your property manager in Serenity Ridge performs is providing a level of separation between the renter and the property owner. The best practice is for the property owner to avoid any direct contact with the renter. Important advice for rental investors: never share your contact information with the renter.

Renters in Serenity Ridge typically ask to break rules, or make other special requests. The property management expert knows the lease and knows why the lease provisions are there in the first place. A renter can ambush an uniformed property owner at a moment of ignorance causing the owner to grant a request that is counter to the landlord's own interests.

The consequence of giving into what appears to be simple favor can be a disaster in the long run. Furthermore, once the renter believes there is an opportunity to appeal, the tenant will take all matters to the owner, which cost the rental investor time and effort.

Tenants will use contact with the owner to build a personal relationship with the owner. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at unreasonable hours or with crazy requests.

 

We're paid to be your defend the rental investor's interests. It's more difficult to do that job when the tenant is going to ask the owner to second-guess our work.