Communications With The Tenant

One of the most important duties that a property manager in Features performs is providing a level of separation between the tenant and the rental investor. The best practice is for the property owner to avoid any direct contact with the tenant. Important tip for landlords: avoid sharing your contact information with the renter.

Renters in Features may ask to change lease provisions, or make other special requests. The property management professional knows the lease and knows why the rules exist. A renter can catch an uniformed owner at a moment of weakness causing the rental investor to give into a request that is counter to the owner's own interests.

The result of acceding to a seemingly simple favor can be a disaster in the long run. Furthermore, once the renter knows there is a higher authority to appeal to, the tenant will take all matters to the rental investor, which cost the landlord time and effort.

Renters will use contact with the rental investor to build a personal relationship with the property owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a rental investor at odd hours or with crazy requests.

 

We're paid to be your protect the owner's interests. It's harder to do that job when the renter is going to ask the rental investor to overrule our work.