Communications With The Tenant

One of the important services that a property management professional in Chestnut Hills West performs is providing a level of separation between the renter and the owner. The best practice is for the property owner to avoid any direct contact with the renter. Important tip for property owners: never share your contact information with the tenant.

Renters in Chestnut Hills West may ask to break rules, or ask for other special requests. The property management professional knows the lease and knows why the lease provisions exist. A tenant can catch an uniformed owner at a moment of weakness causing the owner to grant a request that is counter to the landlord's own interests.

The result of acceding to what appears to be simple favor can be disastrous. Furthermore, once the renter believes there is a higher authority to appeal to, the tenant will take every question to the rental investor, which cost the owner time and effort.

Renters will use contact with the owner to build a personal relationship with the owner. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a landlord at odd hours or with unreasonable requests.

 

We're paid to be your defend the property owner's interests. It's harder to achieve that goal when the tenant is going to ask the rental investor to second-guess our work.