Communications With The Tenant

One of the most critical duties that your property management expert in Features performs is providing a level of separation between the tenant and the property owner. The best practice is for the owner to avoid any direct contact with the renter. Important tip for owners: avoid sharing your contact information with the renter.

Renters in Features typically ask to change rules, or make other special requests. The property management professional knows the lease and knows why the rules exist. A tenant can ambush an uniformed landlord at a moment of weakness causing the landlord to give into a request that is against the landlord's own interests.

The result of acceding to a seemingly simple favor can be a disaster in the long run. Furthermore, once the tenant believes there is a higher authority to appeal to, the renter will take every question to the rental investor, which cost the landlord time and effort.

Renters will use contact with the rental investor to build a personal relationship with the rental investor. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at odd hours or with crazy requests.

 

We're paid to be your defend the rental investor's interests. It's harder to do that job when the tenant is going to ask the rental investor to second-guess our work.