Communications With The Tenant

One of the most critical duties that any property management expert in 20191_ performs is providing a level of separation between the tenant and the rental investor. The best practice is for the landlord to avoid any direct contact with the tenant. Important tip for rental investors: never share your contact information with the renter.

Renters in 20191_ typically ask to bend rules, or make other special requests. The property management expert knows the rules and knows why the lease provisions exist. A renter can catch an uniformed property owner at a moment of ignorance causing the landlord to give into a request that is counter to the rental investor's own interests.

The result of acceding to what appears to be simple favor can be a disaster in the long run. Furthermore, once the renter knows there is a higher authority to appeal to, the tenant will appeal all matters to the property owner, which cost the property owner time and effort.

Renters will use contact with the landlord to build a personal relationship with the rental investor. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at unreasonable hours or with unreasonable requests.

 

We're paid to be your defend the landlord's interests. It's harder to achieve that goal when the tenant is going to ask the rental investor to overrule our work.