Communications With The Tenant

One of the important services that a property manager in Oakmont performs is providing a level of separation between the renter and the rental investor. The best practice is for the rental investor to deny any direct contact with the tenant. Important tip for owners: never share your contact information with the tenant.

Tenants in Oakmont typically ask to bend rules, or make other special requests. The property management professional knows the lease and knows why the rules exist. A tenant can catch an uniformed property owner at a moment of weakness causing the owner to grant a request that is against the property owner's own interests.

The result of acceding to what appears to be simple favor can be a disaster in the long run. Furthermore, once the renter knows there is a higher authority to appeal to, the tenant will appeal all matters to the landlord, which cost the rental investor time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the rental investor. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at odd hours or with unreasonable requests.

 

We're paid to be your protect the landlord's interests. It's harder to do that job when the renter is going to ask the owner to second-guess our work.