Communications With The Tenant

One of the important services that a property management professional in Regency performs is providing a level of separation between the tenant and the rental investor. The best practice is for the owner to deny any direct contact with the tenant. Important advice for owners: avoid sharing your contact information with the renter.

Renters in Regency often ask to change rules, or make other special requests. The property manager knows the lease and knows why the rules exist. A tenant can catch an uniformed property owner at a moment of ignorance causing the rental investor to give into a request that is against the owner's own interests.

The result of giving into a seemingly simple request can be a disaster in the long run. Furthermore, once the renter believes there is an opportunity to appeal, the renter will appeal all matters to the owner, which cost the owner time and effort.

Renters will use contact with the property owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at strange hours or with unreasonable requests.

 

We're paid to be your protect the owner's interests. It's harder to achieve that goal when the renter is going to ask the owner to overrule our work.