Communications With The Tenant

One of the most important duties that any property manager in Victoria Crossing performs is providing a level of separation between the tenant and the landlord. The best practice is for the property owner to avoid any direct contact with the tenant. Important advice for landlords: never share your contact information with the tenant.

Renters in Victoria Crossing often ask to change rules, or make other special requests. The property management professional knows the lease and knows why the rules are there. A tenant can catch an uniformed owner at a moment of ignorance causing the owner to grant a request that is counter to the landlord's own interests.

The result of acceding to a seemingly simple favor can be disastrous. Furthermore, once the tenant knows there is an opportunity to appeal, the tenant will take every question to the landlord, which cost the landlord time and effort.

Tenants will use contact with the property owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at unreasonable hours or with unreasonable requests.

 

We're paid to be your defend the property owner's interests. It's more difficult to achieve that goal when the tenant is going to ask the owner to overrule our work.