Communications With The Tenant

One of the most critical services that any property manager in Herndon performs is providing a level of separation between the renter and the property owner. The best practice is for the property owner to avoid any direct contact with the renter. Important advice for property owners: avoid sharing your contact information with the tenant.

Renters in Herndon typically ask to bend rules, or ask for other special requests. The property management professional knows the rules and knows why the lease provisions are there in the first place. A renter can ambush an uniformed landlord at a moment of ignorance causing the property owner to give into a request that is counter to the rental investor's own interests.

The consequence of acceding to a seemingly simple favor can be disastrous. Furthermore, once the renter believes there is a higher authority to appeal to, the tenant will take all matters to the owner, which cost the landlord time and effort.

Renters will use contact with the owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at unreasonable hours or with unreasonable requests.

 

We're paid to be your defend the property owner's interests. It's harder to do that job when the renter is going to ask the landlord to second-guess our work.