Communications With The Tenant

One of the most important services that any property management expert in Features performs is providing a level of separation between the renter and the owner. The best practice is for the landlord to avoid any direct contact with the renter. Important advice for rental investors: avoid sharing your contact information with the renter.

Tenants in Features may ask to bend lease provisions, or make other special requests. The property management expert knows the rules and knows why the lease provisions are there in the first place. A tenant can catch an uniformed rental investor at a moment of ignorance causing the landlord to give into a request that is counter to the property owner's own interests.

The consequence of acceding to what appears to be simple favor can be a disaster in the long run. Furthermore, once the renter knows there is an opportunity to appeal, the renter will take every question to the landlord, which cost the owner time and effort.

Renters will use contact with the landlord to build a personal relationship with the rental investor. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a rental investor at unreasonable hours or with various requests.

 

We're paid to be your protect the owner's interests. It's harder to achieve that goal when the renter is going to ask the property owner to second-guess our work.