Communications With The Tenant

One of the most critical duties that a property management professional in Features performs is providing a level of separation between the renter and the property owner. The best practice is for the landlord to deny any direct contact with the renter. Important tip for rental investors: never share your contact information with the renter.

Renters in Features typically ask to change lease provisions, or ask for other special requests. The property manager knows the rules and knows why the rules are there in the first place. A renter can ambush an uniformed rental investor at a moment of weakness causing the landlord to give into a request that is counter to the rental investor's own interests.

The result of acceding to a seemingly simple favor can be disastrous. Furthermore, once the tenant knows there is an opportunity to appeal, the renter will take every question to the rental investor, which cost the owner time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at odd hours or with various requests.

 

We're paid to be your defend the rental investor's interests. It's more difficult to do that job when the renter is going to ask the property owner to overrule our work.