Communications With The Tenant

One of the most critical duties that any property management expert in Comment Page 1 performs is providing a level of separation between the tenant and the landlord. The best practice is for the property owner to deny any direct contact with the renter. Important advice for owners: avoid sharing your contact information with the renter.

Renters in Comment Page 1 may ask to bend lease provisions, or ask for other special requests. The property management expert knows the lease and knows why the lease provisions are there in the first place. A tenant can catch an uniformed rental investor at a moment of ignorance causing the owner to give into a request that is against the property owner's own interests.

The result of acceding to a seemingly simple request can be disastrous. Furthermore, once the tenant knows there is a higher authority to appeal to, the tenant will take all matters to the property owner, which cost the owner time and effort.

Renters will use contact with the landlord to build a personal relationship with the rental investor. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at unreasonable hours or with crazy requests.

 

We're paid to be your protect the property owner's interests. It's harder to do that job when the renter is going to ask the rental investor to second-guess our work.