Communications With The Tenant

One of the most critical duties that a property management professional in Association performs is providing a level of separation between the renter and the landlord. The best practice is for the property owner to deny any direct contact with the tenant. Important advice for landlords: avoid sharing your contact information with the renter.

Renters in Association typically ask to bend lease provisions, or ask for other special requests. The property manager knows the lease and knows why the lease provisions exist. A tenant can ambush an uniformed owner at a moment of weakness causing the property owner to give into a request that is against the rental investor's own interests.

The result of giving into a seemingly simple favor can be disastrous. Furthermore, once the tenant knows there is a higher authority to appeal to, the renter will appeal every question to the landlord, which cost the landlord time and effort.

Renters will use contact with the landlord to build a personal relationship with the property owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a landlord at strange hours or with unreasonable requests.

 

We're paid to be your protect the property owner's interests. It's harder to achieve that goal when the renter is going to ask the property owner to overrule our work.