Communications With The Tenant

One of the most important services that any property manager in The Chatham performs is providing a level of separation between the tenant and the property owner. The best practice is for the landlord to deny any direct contact with the tenant. Important tip for property owners: avoid sharing your contact information with the tenant.

Tenants in The Chatham will often ask to bend lease provisions, or make other special requests. The property manager knows the rules and knows why the rules are there in the first place. A renter can catch an uniformed property owner at a moment of weakness causing the landlord to grant a request that is counter to the landlord's own interests.

The consequence of acceding to a seemingly simple favor can be a disaster in the long run. Furthermore, once the renter believes there is a higher authority to appeal to, the renter will take every question to the property owner, which cost the landlord time and effort.

Tenants will use contact with the property owner to build a personal relationship with the owner. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at odd hours or with crazy requests.

 

We're paid to be your defend the rental investor's interests. It's harder to do that job when the renter is going to ask the owner to overrule our work.