Communications With The Tenant

One of the most critical duties that a property manager in Ridgeview performs is providing a level of separation between the renter and the owner. The best practice is for the landlord to avoid any direct contact with the tenant. Important tip for landlords: never share your contact information with the renter.

Tenants in Ridgeview typically ask to break rules, or make other special requests. The property management professional knows the rules and knows why the lease provisions exist. A renter can catch an uniformed rental investor at a moment of weakness causing the landlord to give into a request that is against the property owner's own interests.

The consequence of acceding to what appears to be simple favor can be disastrous. Furthermore, once the renter believes there is a higher authority to appeal to, the renter will appeal all matters to the property owner, which cost the owner time and effort.

Tenants will use contact with the property owner to build a personal relationship with the owner. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at unreasonable hours or with crazy requests.

 

We're paid to be your protect the property owner's interests. It's more difficult to achieve that goal when the tenant is going to ask the property owner to second-guess our work.