Communications With The Tenant

One of the most critical duties that a property management professional in Court House performs is providing a level of separation between the renter and the rental investor. The best practice is for the owner to avoid any direct contact with the renter. Important advice for rental investors: never share your contact information with the tenant.

Renters in Court House may ask to break rules, or ask for other special requests. The property manager knows the rules and knows why the lease provisions exist. A renter can ambush an uniformed owner at a moment of weakness causing the rental investor to give into a request that is counter to the landlord's own interests.

The result of acceding to what appears to be simple favor can be disastrous. Furthermore, once the renter knows there is a higher authority to appeal to, the renter will take all matters to the landlord, which cost the property owner time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the landlord. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a landlord at strange hours or with various requests.

 

We're paid to be your protect the property owner's interests. It's more difficult to achieve that goal when the renter is going to ask the property owner to second-guess our work.