Communications With The Tenant

One of the important services that your property manager in Cleveland Heights performs is providing a level of separation between the renter and the property owner. The best practice is for the rental investor to avoid any direct contact with the tenant. Important advice for landlords: avoid sharing your contact information with the tenant.

Tenants in Cleveland Heights often ask to bend rules, or ask for other special requests. The property management professional knows the rules and knows why the rules are there in the first place. A renter can ambush an uniformed property owner at a moment of ignorance causing the property owner to grant a request that is against the rental investor's own interests.

The consequence of giving into a seemingly simple request can be disastrous. Furthermore, once the renter believes there is a higher authority to appeal to, the renter will appeal all matters to the property owner, which cost the rental investor time and effort.

Renters will use contact with the owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at unreasonable hours or with unreasonable requests.

 

We're paid to be your protect the property owner's interests. It's more difficult to achieve that goal when the renter is going to ask the owner to second-guess our work.