Communications With The Tenant

One of the primary services that your property management expert in Chatham performs is providing a level of separation between the tenant and the landlord. The best practice is for the owner to deny any direct contact with the renter. Important advice for property owners: avoid sharing your contact information with the tenant.

Renters in Chatham will often ask to break rules, or ask for other special requests. The property manager knows the lease and knows why the lease provisions exist. A tenant can catch an uniformed landlord at a moment of ignorance causing the rental investor to grant a request that is counter to the rental investor's own interests.

The consequence of acceding to what appears to be simple request can be a disaster in the long run. Furthermore, once the tenant knows there is a higher authority to appeal to, the renter will appeal all matters to the landlord, which cost the rental investor time and effort.

Tenants will use contact with the landlord to build a personal relationship with the property owner. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at unreasonable hours or with crazy requests.

 

We're paid to be your protect the landlord's interests. It's more difficult to do that job when the renter is going to ask the property owner to second-guess our work.