Communications With The Tenant

One of the most important services that any property management expert in Atrium performs is providing a level of separation between the renter and the owner. The best practice is for the owner to avoid any direct contact with the renter. Important tip for landlords: never share your contact information with the renter.

Tenants in Atrium will often ask to change rules, or make other special requests. The property management professional knows the rules and knows why the lease provisions are there. A renter can catch an uniformed landlord at a moment of weakness causing the owner to give into a request that is against the property owner's own interests.

The result of acceding to a seemingly simple favor can be disastrous. Furthermore, once the renter knows there is an opportunity to appeal, the tenant will take all matters to the landlord, which cost the landlord time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the owner. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at strange hours or with various requests.

 

We're paid to be your protect the rental investor's interests. It's harder to do that job when the renter is going to ask the landlord to second-guess our work.