Communications With The Tenant

One of the primary duties that any property management expert in The Chatham performs is providing a level of separation between the renter and the landlord. The best practice is for the owner to avoid any direct contact with the renter. Important advice for property owners: never share your contact information with the tenant.

Tenants in The Chatham will often ask to bend lease provisions, or make other special requests. The property management expert knows the lease and knows why the rules are there in the first place. A renter can catch an uniformed property owner at a moment of ignorance causing the landlord to grant a request that is counter to the property owner's own interests.

The result of giving into what appears to be simple request can be a disaster in the long run. Furthermore, once the renter believes there is a higher authority to appeal to, the renter will appeal all matters to the owner, which cost the property owner time and effort.

Tenants will use contact with the owner to build a personal relationship with the owner. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at strange hours or with various requests.

 

We're paid to be your protect the landlord's interests. It's more difficult to achieve that goal when the tenant is going to ask the owner to overrule our work.