Communications With The Tenant

One of the most critical duties that a property management professional in Westover performs is providing a level of separation between the tenant and the owner. The best practice is for the property owner to avoid any direct contact with the tenant. Important advice for landlords: never share your contact information with the tenant.

Renters in Westover may ask to bend rules, or ask for other special requests. The property manager knows the rules and knows why the lease provisions are there in the first place. A tenant can ambush an uniformed landlord at a moment of ignorance causing the property owner to give into a request that is against the landlord's own interests.

The consequence of acceding to a seemingly simple request can be disastrous. Furthermore, once the tenant knows there is an opportunity to appeal, the renter will take all matters to the rental investor, which cost the property owner time and effort.

Renters will use contact with the landlord to build a personal relationship with the rental investor. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a property owner at odd hours or with crazy requests.

 

We're paid to be your protect the landlord's interests. It's more difficult to do that job when the tenant is going to ask the owner to overrule our work.