Communications With The Tenant

One of the most critical duties that any property manager in The_henry performs is providing a level of separation between the renter and the rental investor. The best practice is for the owner to avoid any direct contact with the tenant. Important advice for owners: avoid sharing your contact information with the tenant.

Renters in The_henry typically ask to change rules, or ask for other special requests. The property management professional knows the rules and knows why the lease provisions exist. A renter can ambush an uniformed rental investor at a moment of ignorance causing the rental investor to grant a request that is counter to the rental investor's own interests.

The consequence of acceding to what appears to be simple request can be a disaster in the long run. Furthermore, once the tenant knows there is an opportunity to appeal, the renter will appeal every question to the property owner, which cost the landlord time and effort.

Renters will use contact with the property owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at strange hours or with crazy requests.

 

We're paid to be your defend the owner's interests. It's more difficult to achieve that goal when the renter is going to ask the landlord to overrule our work.