Communications With The Tenant

One of the most critical services that your property management professional in Hillwood performs is providing a level of separation between the tenant and the property owner. The best practice is for the owner to avoid any direct contact with the tenant. Important tip for owners: never share your contact information with the renter.

Tenants in Hillwood may ask to break rules, or make other special requests. The property management expert knows the lease and knows why the rules exist. A tenant can catch an uniformed owner at a moment of weakness causing the rental investor to give into a request that is counter to the property owner's own interests.

The result of giving into what appears to be simple favor can be disastrous. Furthermore, once the renter believes there is a higher authority to appeal to, the tenant will take every question to the landlord, which cost the landlord time and effort.

Renters will use contact with the owner to build a personal relationship with the owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a landlord at unreasonable hours or with unreasonable requests.

 

We're paid to be your defend the property owner's interests. It's harder to do that job when the tenant is going to ask the landlord to second-guess our work.