Communications With The Tenant

One of the most critical services that a property manager in Colonial_acres performs is providing a level of separation between the tenant and the rental investor. The best practice is for the owner to avoid any direct contact with the tenant. Important tip for owners: avoid sharing your contact information with the renter.

Renters in Colonial_acres will often ask to change rules, or ask for other special requests. The property manager knows the lease and knows why the rules are there. A renter can catch an uniformed landlord at a moment of weakness causing the property owner to give into a request that is counter to the rental investor's own interests.

The result of acceding to what appears to be simple favor can be disastrous. Furthermore, once the renter knows there is an opportunity to appeal, the tenant will take every question to the rental investor, which cost the rental investor time and effort.

Renters will use contact with the owner to build a personal relationship with the property owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a property owner at strange hours or with unreasonable requests.

 

We're paid to be your protect the owner's interests. It's harder to achieve that goal when the tenant is going to ask the owner to second-guess our work.